Shipping & Returns Policy

Shipping & Returns Policy — Suki's Dog Supplies

Last Updated: 09/27/2026

Suki's Dog Supplies handles all orders, shipping questions, returns, and refunds directly. You never need to contact a third party about your order — if something's wrong, contact us, and we'll take care of it.

Shipping

Processing time. We process orders within 24 to 72 business days of purchase. During high-volume periods (holidays, promotions), processing may take up to 3 business days — we'll note this at checkout if it applies.

Delivery time. Once shipped, orders typically arrive within 10 to 14 business days within the continental United States.

Shipping area. We currently ship only to addresses within the United States.

Shipping cost. Free shipping on orders over $75; otherwise, shipping is calculated at checkout.

Order tracking. Once your order ships, you'll receive a confirmation email with a tracking number. You can also check order status by logging into your account or contacting us at sukisdogsupplies@gmail.com.

Order cancellations. You may request to cancel your order any time before it ships by emailing us at sukisdogsupplies@gmail.com with your order number. Once an order has shipped, you can no longer cancel it, but you may return it under the policy below.

Returns & Refunds

Return window. You may request a return or refund within 30 days of the delivery date.

Non-returnable items. For health and safety reasons, the following items cannot be returned once opened or used:

• Shampoos, conditioners, and grooming chemicals
• Treats, chews, and consumable/food items
• Any item marked "Final Sale" on the product page

Damaged, defective, or incorrect items. If your order arrives damaged, defective, or incorrect, contact us at sukisdogsupplies@gmail.com within 30 days of delivery with:

• Your order number
• A photo or short video clearly showing the issue

We'll review it and, once approved, we will either:

• Send a prepaid return label and issue a full refund once the item is confirmed in transit back to us, or
• Ship a free replacement, or
• Issue a refund without requiring the item back, at our discretion for low-cost items.

We aim to respond to all damage/defect claims within 3 business days of receiving your evidence.

Change-of-mind returns. If you simply changed your mind about an unopened, unused item, you may return it within 30 days of delivery for a refund, minus a 10% restocking fee and the cost of return shipping.

Refund timing. Once a return is received and approved, refunds are issued to your original payment method within 5 to 10 business days. You'll receive an email confirmation once your refund is processed.

Lost or delayed packages. If your tracking shows no movement for more than 7 business days, or your package hasn't arrived within 14 days of the estimated delivery window, contact us at sukisdogsupplies@gmail.com, and we'll investigate with the carrier and either send a replacement or issue a refund. This excludes delays caused by extreme weather, holidays, or other circumstances outside our carrier's control — we'll still work with you on a solution, but delivery estimates may not apply.

Wrong shipping address. If you provided an incorrect shipping address, contact us as soon as possible after placing your order — we can update it before the order ships. Once an order has shipped, we're unable to redirect it, and you'll need to work with the carrier directly using your tracking number. If a package is returned to us as undeliverable, we can reship it to the corrected address at the customer's expense or issue a refund, minus the original shipping costs.

Order never received (marked delivered). If tracking shows your order as delivered but you haven't received it, contact us within 3 days so we can file a claim with the carrier. We'll work with you on a resolution while that claim is investigated.

How to Start a Return or Refund

Email sukisdogsupplies@gmail.com with your order number and a brief description of the issue. That's the only step — we'll handle the rest and follow up with next steps directly.

Questions

Reach us anytime at sukisdogsupplies@gmail.com or through the Contact Us page. We read and respond to every message.